RETURN POLICY
BEYOND NU STYLES understands that ordering online is not easy. We want to make your online shopping experience as easy as possible.
Due to recent events caused by Covid-19, as of April 1st, we will NOT be accepting any returns or exchanges.... ALL SALES are final until further notice.. If you have any questions before placing your order, please feel free to contact us! Our team is happy to assist our loyal BEYOND NU DOLLS!
**NO REFUNDS - NO EXCEPTIONS**
**WE WILL ISSUE ONLY STORE CREDITS AND EXCHANGES**
RETURNS FOR STORE CREDITS MUST MEET THESE REQUIREMENTS:
Merchandise must be returned within 5 business days of receipt.
Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, or soiled, and clothing tags must still be intact. Items must be in a condition suitable for resale.
Merchandise must have all tags, including any hang tags attached.
Any merchandise marked "Final Sale" cannot be returned.
Non-returnable merchandise include final sale products, fancy collection, formal gowns, swimwear, and bodysuits.
Shoes must be repacked in their shoe box(es) and placed in a protective box.
We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.
Customer is responsible for shipping fees to send the order back to Beyond Nu Styles Boutique
Shipping fees are not refundable.
Beyond Nu Styles Boutique diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
Store Credit is valid only at www.beyondnustyles.com
RETURN PROCESSING TIME
Once we receive your package, your return for a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed.
WHEN MAKING AN RETURN:
Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.
Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return.
Write “Reason for Return” on the back of your invoice.
Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.
OUR RETURN ADDRESS IS:
Beyond Nu Styles Boutique
9457 Mac Arthur Blvd
Oakland Ca, 94605
*Office is not opened to the public.